About Us

Many thriving businesses may be great at sales and customer satisfaction, but the truth is, their behind-the-scenes process is inefficient and disorganized, and can stall any chance of growth or stability. Many times there are no real systems in place for important activities, such as reviewing financial reports, hiring and on-boarding new staff, managing costs, or even maintaining client relationships.

I'm Carla McVittie, Certified Administrative Professional (CAP), and I'm an Administration and Operations Strategist. Simply put, I help businesses like yours optimize their operations for success and growth. I'm a highly-accomplished Administrative Professional with over 15 years’ experience working in various industries, from non-profit organizations to multi-national corporations. I've worked alongside two of Canada's top-rated Women in Business, helping set up, improve, and manage vital administrative functions in their companies. The work was hard but more than worth it when people would tell me how much help and ease I brought into their work days.

Our Team

I take on a partnership role with the business owner in providing solutions while supported by a strong team of high-performing Virtual Assistants and Online Business Managers in the implementation and maintenance process. In cases where issues arise that fall outside of my scope of knowledge, I am partnered with outstanding professionals in the following fields:





Work With Us

Whether you're looking for a one-time solution to get you over a current challenge or want to get the best value out of my services by working together on a consistent basis, there are a few ways your business can benefit from my expertise.

Smooth Operations Retainer*

  • Take unnecessary pressure off your staff or you completely by letting me and my team find ways to create, implement, automate, manage, and monitor your day-to-day administrative tasks and procedures.
  • Call on us to handle challenges as they arise, such as understanding what's involved in obtaining a new designation or compliance piece for your business and outlining and executing the steps involved (as appropriate).
  • Work towards improving existing systems over time so they function the way your business needs them to.
  • Monthly package pricing varies depending on scope.
    *three-month minimum commitment

Done-For-You Projects

  • Project management and implementation (some examples: creating your Standard Operations Procedure, Hiring, On-boarding and Employee Exit process, creating your Company Policies).
  • Prices vary depending on project scope.

One Hour Strategy Session

  • Together we'll strategize on how to best tackle the biggest challenge in your business and create an actionable plan that you can implement right away. 
  • Price: CAD$375 + HST.

Click here to book your appointment

20-Minute Assessment Call


If you’re ready to go from working IN your business to working ON your business, let’s understand how we can work together. Book a complimentary 20-minute assessment call with me and tell me about your challenges, goals, and hopes for your business and learn how my expertise can potentially serve you. There’s absolutely no obligation attached to these phone calls, and everything we discuss is strictly confidential. I only open a handful of spots for these calls each month, so make sure to secure your spot by using the appointment scheduler found below: